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Nº de artículo:
51404477
Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Hardcover)
89% of respondents would recommend this to a friend
Nº de artículo:
51404477
PYG 254904
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Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences.
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What Stands Out
Transformative Insights
This book provides actionable insights that empower readers to elevate their service standards, fostering memorable experiences that exceed expectations and drive customer loyalty.
Engaging Stories
Filled with real-life anecdotes, the narrative captivates readers, illustrating the profound impact of exceptional hospitality and how it influences personal and professional relationships.
Practical Guidance
Offers practical strategies and tools for implementing a culture of generosity in any organization, ensuring that readers can easily apply the lessons to enhance their service approach.
Detalles de producto
- Must-read national bestseller redefining hospitality and inspiring readers in every industry
- Written by Will Guidara, former co-owner of Eleven Madison Park
- Shares lessons in radical reinvention and creating memorable, over-the-top hospitality
- Highlights the importance of partnership between the kitchen and the dining room
- Features stories of extraordinary experiences and transformative moments in the restaurant industry
- Encourages businesses to choose hospitality as a core value and find the magic in what they do
| Book format | Hardcover |
| Fiction/nonfiction | Non-Fiction |
| Genre | Business & Investing |
| Publication date | October, 2022 |
| Pages | 288 |
| Reading level | General |
| Subgenre | Industries |
| Series title | The Unreasonable Hospitality Collection |
| Edition | Edition 1 |
| Publisher | Penguin Publishing Group |
| Original languages | English |
| Language | English |
| Educational level | High School |
| Awards won | None |
| Is collectible | N |
| Editor | Kyung-Ae Park, Simon Burko |
| Binding type | Case Binding |
| Recording time | 0 min |
| Retail packaging | Single Piece |
| Assembled product dimensions (l x w x h) | 9.00 x 6.00 x 0.69 in (22.9 x 15.2 x 1.8 cm) |
| Assembled product weight | 1.08 oz (30.62 grams) |
| Bisac subject heading | Business & Economics |
Who Should Buy?
-
Service Industry Professionals
Those in hospitality can learn strategies to exceed guest expectations, enhancing service quality and customer loyalty.
-
Business Leaders
Executives can discover how to inspire and cultivate a culture of exceptional service within their teams.
-
Customer Experience Advocates
Individuals focused on improving client interactions will benefit from actionable insights into creating memorable experiences.
-
Casual Readers
Those looking for light reading may find the detailed strategies and examples overwhelming and not engaging.
DESCRIPCIÓN DEL PRODUCTO
Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Hardcover)
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Preguntas y respuestas de los clientes
-
Pregunta:
What is the key lesson in this book?
Respuesta: Every business can choose to be a hospitality business and transform ordinary transactions into extraordinary experiences. -
Pregunta:
Who can benefit from reading this book?
Respuesta: Anyone in the business industry, especially those looking to improve customer experiences and foster teamwork. -
Pregunta:
What makes this book unique?
Respuesta: The book shares personal stories and insights from Will Guidara's journey through the restaurant industry, making it relatable and inspiring.
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PYG 254904
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características y beneficios
- Lessons in hospitality for every business
- Radical reinvention and partnership
- Memorable, over-the-top hospitality
- Magic in ordinary transactions
- Sparkling stories of Guidara's journey
- Transforming experiences for ourselves and others
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Experience worry-free shopping with 100% original products, PCI DSS-compliant payment security, ISO 27001-certified data protection, the fastest cross-border delivery, free returns *, and secure packaging on every order.